These Terms & Conditions ("Terms") govern your use of hugobetwin.com and all services provided by HugoBet. Please read them carefully before registering an account or placing any wager. By creating an account you confirm that you have read, understood, and agreed to these Terms in full.

1. About HugoBet

hugobetwin.com ("the Site") is operated by HNA Gaming B.V. ("HugoBet", "we", "us", "our"), a company licensed and regulated under Curaçao licence number OGL/2024/1191/0663. HugoBet has offered online gaming services since 2020. All references to "you" or "the Player" mean any individual who registers and uses an account on the Site.

These Terms, together with our Privacy Policy, Bonus Terms, Responsible Gambling Policy, and any other rules or policies published on the Site, form the entire agreement between you and HugoBet. In the event of any conflict between a specific policy and these Terms, the specific policy shall prevail in relation to that subject matter.

2. Eligibility & Registration

2.1 Age & Jurisdiction

• You must be at least 18 years of age (or the legal gambling age in your jurisdiction, if higher) to open an account and use the Site.
• It is your sole responsibility to ensure that online gambling is lawful in your jurisdiction before registering. HugoBet does not represent or warrant that the Site is legal in every country.
• We reserve the right to restrict access to residents of certain jurisdictions at any time in accordance with our licensing obligations or internal risk policies.

2.2 Account Registration

• Each player may hold one account only. Duplicate accounts will be closed and any balances may be forfeited.
• You must provide accurate, complete, and up-to-date personal information at registration and keep it current at all times.
• You may not register or use an account on behalf of another person, nor allow another person to use your account.
• You are responsible for maintaining the confidentiality of your login credentials. You must notify us immediately if you suspect unauthorised access to your account.
• HugoBet reserves the right to decline any registration application at our discretion and without obligation to provide a reason.

2.3 Self-Exclusion & Excluded Persons

You must not register or continue to use an account if you are a self-excluded player or have been excluded under any other gambling protection programme. If you become aware that you have registered in error whilst subject to a self-exclusion, you must contact our support team immediately.

3. Know Your Customer (KYC) & Verification

3.1 Mandatory Verification

Before we process your first withdrawal, and at any other time we deem appropriate, you must pass our KYC verification process. The documents we may request include, but are not limited to:

• A valid, government-issued photo identity document (e.g. passport or national identity card).
• Proof of address dated within the last three months (e.g. utility bill or bank statement).
• Source-of-funds documentation for larger transactions or where required by our compliance team.
• Proof of payment method ownership (e.g. a photograph of the card used, or a screenshot of a crypto wallet).

3.2 Processing & Consequences

• We aim to complete verification promptly once all required documents are received. Delays caused by incomplete or unclear documentation are not within our control.
• We reserve the right to suspend withdrawals and restrict account functionality pending the outcome of a verification check.
• If verification cannot be completed to our satisfaction, we reserve the right to close the account and return deposited funds (less any bonuses), subject to our legal obligations.
• Providing false or misleading documentation constitutes a material breach of these Terms and may result in account closure and forfeiture of all balances.

4. Deposits

4.1 Accepted Payment Methods & Limits

• HugoBet does not charge fees on deposits. However, your payment provider may impose its own charges, which are entirely outside our control and responsibility.
• All deposits must be made from a payment method that is registered in your own name. Deposits from third-party accounts are prohibited.
• We reserve the right to refuse any deposit or to request additional verification before processing it.
• Deposits made via cryptocurrency are converted to euro (or the account's denominated currency) at the prevailing exchange rate at the time of receipt.

4.2 Deposit Turnover Requirement

Before requesting a withdrawal, you are required to wager the equivalent of 100% of your deposit value through real-money gameplay. For example, if you deposit €100 you must place €100 in wagers before a withdrawal request will be processed. This requirement applies regardless of whether a bonus has been claimed.

5. Withdrawals

5.1 Withdrawal Limits & Methods

• Withdrawals will ordinarily be processed to the same payment method used to make the corresponding deposit.
• The standard maximum withdrawal is €50,000 per calendar month. Players who have attained higher VIP tiers within the loyalty programme may qualify for increased limits at HugoBet's sole discretion.
• We reserve the right to process large withdrawals in instalments spread across multiple payment cycles.
• HugoBet does not guarantee processing times, as these are partially dependent on the payment provider and banking networks involved.
• Withdrawal requests may be reviewed by our compliance team before approval. We reserve the right to request additional documentation at this stage.
• Any pending withdrawal request must be cleared before claiming certain promotions, including the Friday Reload Bonus.

6. Bonuses & Promotions

6.1 General Bonus Rules

• All bonuses and promotions are subject to these Terms and any specific terms stated on the relevant promotion page, which take precedence in relation to that promotion.
• Bonuses are intended for recreational players. HugoBet reserves the right to withhold, modify, or revoke any bonus at our discretion where we reasonably believe it is being exploited, abused, or claimed in bad faith.
• Bonus funds are non-withdrawable. Only winnings generated from the use of bonus funds (subject to any applicable cap) may be withdrawn.
• Only one bonus may be active at a time unless explicitly stated otherwise. You may be required to opt in or use a promotional code to claim certain offers.
• HugoBet reserves the right to modify, cancel, or withdraw any promotion at any time with reasonable notice.

6.2 Welcome Package (Fiat)

• The match bonus itself carries 0x wagering — the bonus balance is non-withdrawable but winnings generated from it are yours to keep.
• The maximum amount withdrawable from a single bonus is 15x the bonus value. For example, a €300 bonus carries a maximum cashout of €4,500.
• Free Spin winnings require a single 1x wager before withdrawal.
• Total welcome package value is up to €1,000 in match bonuses plus 150 Free Spins across the three qualifying deposits.
• The 150 Free Spins are distributed across the welcome package deposits as specified on the promotion page; all Free Spins must be used within the validity period stated therein.

6.3 Crypto Welcome Bonus

• A separate welcome bonus is available for qualifying cryptocurrency deposits: 100% match up to €400 equivalent plus 100 wager-free Free Spins on Book of Dead.
• The minimum qualifying crypto deposit for this offer is €50 equivalent.
• The crypto match bonus carries 40x wagering — this is a different structure from the fiat welcome package and players should note this distinction carefully before claiming.
• Claiming the crypto welcome bonus does not preclude you from also claiming the standard fiat welcome package, provided all eligibility criteria are met independently for each.

6.4 Friday Reload Bonus

• Eligible players may claim a 100% match bonus up to €200 on qualifying Friday deposits.
• The Friday Reload Bonus carries 0x wagering on the bonus and a maximum cashout of 15x the bonus amount.
• You must not have any pending withdrawal at the time of claiming this offer.
• Full terms for the Friday Reload, including eligibility, opt-in requirements, and any game restrictions, are available on the relevant promotion page.

6.5 Sportsbook Welcome Offer

• New players who make a qualifying first sportsbook bet may be eligible for a free bet matching their first losing stake.
• Minimum qualifying stake: €10; maximum free bet value: €100.
• The qualifying bet must be placed at minimum odds of 1.50.
• Full terms, including free bet validity periods, game restrictions, and any further wagering requirements, are published on the sportsbook promotions page.

6.6 Excluded Games & Restrictions

When an active bonus is held, certain game categories may be restricted or may not contribute to wagering requirements. In particular:

• HugoBet Originals crash games and table game variants do not count towards bonus wagering and may be unavailable or restricted whilst a bonus is active.
• Specific game contribution rates (where applicable) are detailed in the bonus-specific terms for each promotion.
• Bets placed on excluded games whilst a bonus is active may be voided or result in bonus forfeiture at HugoBet's discretion.
• Maximum bet sizes whilst a bonus is active may be subject to restrictions as specified in the applicable promotion terms.

7. Loyalty Programme

7.1 Points & Levels

• Every €1 wagered from your real-money balance earns 1 loyalty point.
• The programme consists of 50 levels. Advancing through levels unlocks prizes and increases your weekly cashback rate.
• Points accumulate as you wager; level progression is based on cumulative points thresholds as set out in the programme table published on the Site.

7.2 Cashback

• Weekly cashback is calculated on net losses (wagers minus winnings) from the previous Monday to Sunday (midnight CET) and paid every Monday at 04:00 AM CET.
• To qualify for cashback in a given week, your account balance must be under €1 at the time of calculation and you must have made at least one deposit during that week.
• Cashback rates range from 0% at Level 1 to 25% at Level 50, as detailed in the loyalty table on the Site.
• Cashback is subject to a maximum weekly payment of €2,000 and a minimum payout of €1.
• Cashback carries 1x wagering — you must place one wager equal to the cashback amount before it becomes withdrawable.

7.3 Level Prizes

• Upon reaching a new level, a prize is unlocked: Free Spins for Levels 1–10 and cash prizes from Level 11 onwards.
• Level prizes carry no wagering requirement and no maximum cashout.
• Prizes are valid for 14 days from the date the level is reached. Unclaimed prizes will expire.

7.4 Bonus Shop

• Loyalty points may be redeemed in the Bonus Shop for Free Spins, bonus money, real cash, or merchandise.
• Redemptions are limited to a maximum of 10 times per day.
• HugoBet reserves the right to amend the Bonus Shop catalogue, point costs, and available items at any time.

8. Games & Software

8.1 Game Library

HugoBet offers a library of 3,000+ titles sourced from 27 software providers, including but not limited to Pragmatic Play, Big Time Gaming, Hacksaw Gaming, Nolimit City, Play'n GO, Yggdrasil, NetEnt, Relax Gaming, Push Gaming, and Trifecta. The live casino comprises 300+ live dealer games powered by Evolution Gaming, Ezugi, and Amusnet Interactive.

HugoBet also offers proprietary HugoBet Originals, including crash-format games, instant-win titles, arcade-style games, and original table game versions. Game availability may vary by jurisdiction and is subject to change.

8.2 Game Malfunction

• In the event of a technical malfunction, game error, or software failure, HugoBet reserves the right to void any affected bets or game rounds.
• Winnings resulting from a game malfunction or software error will not be honoured and will be reversed from your account balance.
• The outcome of any game shall be determined by our servers and gaming software. In the event of a discrepancy between the result displayed on your device and the result recorded on our servers, the server record shall prevail.

8.3 Sportsbook

HugoBet's sportsbook covers a wide range of sports and events including football, basketball, tennis, volleyball, NFL, MMA, MLB, NHL, WNBA, and e-sports, among others. In-play betting is available on eligible markets. HugoBet reserves the right to suspend or void any market, restrict maximum stakes, and amend odds at any time. Bet types include single bets, combo bets, and system bets; system bets require a minimum of three selections. Full sportsbook rules are published separately on the Site.

9. Fair Use & Prohibited Conduct

You agree that you will not engage in any of the following conduct:

• Using any software, bot, script, artificial intelligence tool, or automated system to gain an unfair advantage in any game, market, or promotion.
• Colluding with other players, staff, or third parties to manipulate the outcome of any game or event.
• Exploiting software bugs, errors, or undocumented features to gain an advantage. Any such advantage must be reported to HugoBet support immediately.
• Opening duplicate accounts or using accounts registered in the name of another person.
• Depositing funds obtained through criminal activity or using the Site for money laundering or any other illegal purpose.
• Attempting to circumvent or abuse any bonus or promotion, including but not limited to coordinated bonus hunting, matched betting using Site promotions, or systematic exploitation of wagering terms.
• Providing false, inaccurate, or misleading information to HugoBet at any time.
• Engaging in any conduct that disrupts the normal operation of the Site or negatively impacts other users.

HugoBet reserves the right to investigate any suspected breach of these rules and, where a breach is found or reasonably suspected, to suspend or close your account, void any bets or game rounds, and withhold or forfeit any funds within the account pending the outcome of our investigation.

10. Account Suspension, Closure & Termination

10.1 Closure by You

You may close your account at any time by contacting our support team via live chat or email. Any real-money balance remaining at the time of closure (after satisfying any applicable deposit turnover requirement) will be refunded to you via your verified payment method, subject to completion of any outstanding KYC checks.

10.2 Closure or Suspension by HugoBet

HugoBet reserves the right to suspend or close your account at any time, without prior notice, in any of the following circumstances:

• Breach of these Terms or any other applicable policy.
• Reasonable suspicion of fraudulent, abusive, or criminal activity.
• Failure to complete KYC verification within a reasonable timeframe.
• Regulatory, legal, or licensing requirements that necessitate withdrawal of service.
• Inactivity in accordance with our dormant account policy (see Section 11).

Where an account is closed due to a breach by you, HugoBet reserves the right to forfeit any bonus balances and any winnings derived from bonus funds. Real-money deposits may be returned at our discretion subject to compliance with applicable law and our anti-money-laundering obligations.

11. Dormant Accounts

An account is considered dormant if there has been no login activity for a consecutive period of 12 months. We will attempt to contact you using the email address registered to your account before any dormancy policy is applied. Dormancy fees or administrative charges, if applied, will not reduce your balance below zero. Full details of our dormant account policy are available upon request from our support team.

12. Responsible Gambling

12.1 Our Commitment

HugoBet is committed to promoting safe, responsible, and enjoyable gambling. We provide a range of tools to help you manage your gambling activity. To access these tools, visit the Responsible Gambling section of the Site or contact our support team.

12.2 Available Tools

• Deposit limits — set daily, weekly, or monthly caps on the amount you can deposit.
• Loss limits — cap the net losses you can incur over a defined period.
• Session time limits — restrict the duration of individual gaming sessions.
• Reality checks — receive periodic notifications of time spent and activity during a session.
• Self-exclusion — temporarily or permanently exclude yourself from the Site. Self-exclusion requests are processed promptly; please contact our support team to initiate this.
• Account closure — permanently close your account at any time.

12.3 Third-Party Support

If you believe you may have a gambling problem, we encourage you to seek help from independent organisations. Resources include:

• GamCare — www.gamcare.org.uk
• Gamblers Anonymous — www.gamblersanonymous.org
• BeGambleAware — www.begambleaware.org

12.4 Underage Gambling

HugoBet strictly prohibits gambling by persons under the age of 18. We implement age verification checks as part of our KYC process. If we have reason to believe an account is held by or being used by a minor, we will suspend the account immediately, conduct appropriate checks, and report the matter to the relevant authorities as required.

13. Privacy & Data Protection

HugoBet collects and processes personal data in accordance with our Privacy Policy, which is published separately on the Site and incorporated into these Terms by reference. By registering an account, you consent to the collection, storage, and processing of your personal data as described in that policy. We will never sell your personal data to third parties for marketing purposes without your explicit consent.

14. Intellectual Property

All content on hugobetwin.com — including but not limited to software, games, text, graphics, logos, images, and audio — is the property of HugoBet or its licensors and is protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable licence to access and use the Site for personal, non-commercial purposes only. You may not copy, reproduce, modify, distribute, or create derivative works from any content on the Site without our prior written consent.

15. Limitation of Liability

• HugoBet provides the Site and all services on an "as is" and "as available" basis. We make no warranties, express or implied, regarding the availability, accuracy, reliability, or fitness for a particular purpose of the Site or any game.
• HugoBet shall not be liable for any direct, indirect, incidental, special, or consequential losses arising from your use of the Site, including but not limited to loss of data, loss of profits, or losses arising from system downtime or technical failure, except where such liability cannot lawfully be excluded.
• Our total liability to you in connection with any single claim shall not exceed the amount you have deposited into your account in the 12 months preceding the relevant event.
• Nothing in these Terms limits or excludes liability for fraud, death, or personal injury caused by our negligence, or any other liability that cannot be excluded by law.

16. Governing Law & Dispute Resolution

16.1 Governing Law

These Terms are governed by and construed in accordance with the laws of Curaçao. By accepting these Terms, you submit to the non-exclusive jurisdiction of the courts of Curaçao for the resolution of any dispute arising out of or in connection with these Terms.

16.2 Complaints Procedure

If you have a complaint, we encourage you to contact our support team in the first instance:

• Live Chat — available 24/7 in English, German, Spanish, French, and Portuguese via the Site.
• Email — contact details are available on the Contact Us page of hugobetwin.com.

We will acknowledge your complaint promptly and aim to resolve it within 10 business days. If you are not satisfied with our resolution, you may escalate the matter to the relevant dispute resolution body specified by our Curaçao licensing authority.

17. Changes to These Terms

HugoBet reserves the right to amend these Terms at any time. Where changes are material, we will provide reasonable notice via email to the address registered to your account or via a prominent notice on the Site. Continued use of the Site following the effective date of any amendment constitutes your acceptance of the revised Terms. It is your responsibility to review these Terms periodically. The current version of these Terms is always available on hugobetwin.com.

18. Severability

If any provision of these Terms is found by a court or regulatory body of competent jurisdiction to be unlawful, void, or unenforceable, that provision shall be severed from the remainder of the Terms, which shall continue in full force and effect.

19. Entire Agreement

These Terms, together with our Privacy Policy, Bonus Terms, Responsible Gambling Policy, and any other policies published on hugobetwin.com, constitute the entire agreement between you and HugoBet with respect to your use of the Site and supersede all prior agreements, representations, and understandings, whether written or oral, relating to the same subject matter.

20. Contact Information

For all enquiries, complaints, or support requests, please contact HugoBet via:

• Live Chat: Available 24 hours a day, 7 days a week, directly on hugobetwin.com.
• Email: As listed on the Contact Us page of hugobetwin.com.
• Languages supported: English, German, Spanish, French, and Portuguese.
• Operator: HNA Gaming B.V., licensed under Curaçao licence OGL/2024/1191/0663.

These Terms were last reviewed and updated in 2025. HugoBet encourages all players to revisit this page periodically to remain informed of any changes.