This Bonus Policy sets out the terms that apply to all bonuses, promotions, free spins, loyalty rewards and related offers available at HugoBet (hugobetwin.com), operated by HNA Gaming B.V. under Curaçao licence OGL/2024/1191/0663. By claiming any bonus or promotion on hugobetwin.com, you confirm that you have read, understood and accepted the terms set out below in full. These terms apply in addition to HugoBet's general Terms and Conditions.

1. General Bonus Rules

1.1 Eligibility

• All bonuses are available to registered players who have a verified or verifiable account at hugobetwin.com.
• Bonuses are for personal use only. One bonus account per person, household, IP address, device and payment method applies. HugoBet reserves the right to withhold bonuses where multiple accounts are suspected.
• Players must be of legal gambling age in their jurisdiction. Where KYC verification is required, bonuses may be withheld until identity has been confirmed.
• HugoBet reserves the right to amend, suspend or withdraw any bonus at any time with reasonable notice. Changes do not affect bonuses already validly claimed unless otherwise required by applicable regulation.
• Bonuses may not be combined with one another unless explicitly stated in the promotion terms.
• HugoBet reserves the right to refuse, cancel or reclaim any bonus, free spins or associated winnings where there is evidence of abuse, fraudulent activity, or breach of these terms.

1.2 Bonus Funds vs. Real Funds

• Where a player holds both a real-money balance and a bonus balance, real-money funds are wagered first unless otherwise specified.
• Bonus funds (match bonus credit) are non-withdrawable. Only winnings generated from wagering with bonus funds, within the applicable win cap, are eligible for withdrawal.
• Withdrawing your real-money balance before meeting the applicable deposit wagering requirement (see section 1.3) will result in the forfeiture of any active bonus and associated winnings.

1.3 Deposit Wagering Requirement

• Regardless of any bonus claimed, players must wager the full value of their deposit once (1x / 100%) before a withdrawal can be processed. For example, a player depositing €100 must run €100 through eligible games before requesting a withdrawal.
• This deposit wagering requirement is separate from any bonus wagering requirement and applies to all deposit methods.

1.4 Eligible Games

• Unless otherwise specified in individual promotion terms, bonus funds and free spin winnings may be used on slot titles from HugoBet's main game lobby.
• The following game categories are excluded from bonus wagering contribution unless explicitly stated otherwise: crash games, table games (including all HugoBet Originals versions of blackjack, baccarat, roulette, video poker and craps), live casino games, and sportsbook bets.
• HugoBet Originals (Crash, Mines, Plinko, Dragon's Tower, HiLo, Limbo, Dice, Wheel, Keno, Coinflip, Cross the Road, Cross the Lake, Traffic Jam, Slide) are available to play at any time but do not contribute to bonus wagering.
• HugoBet reserves the right to adjust the list of eligible or excluded games at any time. The current list is available on request via live chat or email.

1.5 Win Caps

• Where a maximum cashout (win cap) applies to a bonus, any winnings exceeding that limit will be removed from the account at the point of withdrawal. The win cap is calculated on the bonus amount awarded, not the deposit amount.
• Unless a specific promotion states otherwise, the standard win cap across HugoBet's match bonuses is 15x the bonus amount received.
• Example: A €300 match bonus carries a win cap of €4,500 (15 × €300). Winnings above this threshold are not eligible for withdrawal.

1.6 Bonus Validity

• All bonuses and free spins have an expiry period. Unless stated otherwise in the specific promotion, bonus funds and free spins are valid for 14 days from the date of award.
• Any bonus funds, free spins or associated winnings remaining at the point of expiry will be forfeited automatically.

1.7 Currency and Equivalent Values

• All bonus amounts are displayed in euros (€). Where a player's account operates in an equivalent supported currency or cryptocurrency, bonus amounts and limits are applied at the prevailing conversion rate at the time the bonus is awarded.
• HugoBet is not responsible for exchange rate fluctuations that affect the displayed or effective value of a bonus.

2. Welcome Package

2.1 Overview

New players at hugobetwin.com who register and make qualifying deposits are eligible for a three-deposit welcome package worth up to €1,000 in match bonuses plus 150 Free Spins. All match bonuses within the standard welcome package carry 0x wagering — the bonus credit itself does not need to be wagered. Free Spin winnings require one (1x) qualifying wager before withdrawal.

2.2 Deposit Breakdown

2.3 Welcome Package Conditions

• The minimum qualifying deposit for each stage of the welcome package is €20. Deposits below this threshold will not trigger the corresponding bonus.
• Each deposit stage must be claimed in order. The second-deposit bonus cannot be claimed before the first-deposit bonus has been awarded.
• The match bonus amount is credited to the player's bonus balance at the time the qualifying deposit is processed.
• The match bonus funds are non-withdrawable. However, winnings generated from the bonus balance are withdrawable up to the 15x win cap (e.g., a €300 bonus generates a maximum cashout of €4,500; a €350 bonus generates a maximum cashout of €5,250).
• Free Spins are awarded on the designated game for each deposit stage. Free Spin winnings are credited as bonus funds and require one (1x) wager — meaning the winnings balance must be played through once on eligible games before they can be withdrawn. The 15x win cap applies to Free Spin winnings as well.
• All three deposit stages of the welcome package must be claimed within 30 days of account registration, subject to the 14-day expiry on individual bonus funds and free spins once awarded.
• The welcome package is available to new players on their first three qualifying deposits. It cannot be claimed more than once per eligible player.
• Players who opt out of receiving bonuses at registration are not eligible for the welcome package unless they contact support to reinstate bonus eligibility before making their first deposit.

3. Crypto Welcome Bonus

3.1 Overview

Players who make a qualifying deposit using a supported cryptocurrency are eligible for a separate crypto welcome bonus: 100% match up to €400 plus 100 Free Spins on Book of Dead (Play'n GO). The Free Spins awarded under the crypto bonus are completely wager-free. The match bonus element carries 40x wagering — a different structure from the standard fiat welcome package.

3.2 Crypto Bonus Conditions

• The minimum qualifying crypto deposit to trigger this bonus is €50 (or cryptocurrency equivalent at the prevailing rate).
• The 100 Free Spins awarded are wager-free: any winnings from these spins are yours to withdraw without any wagering requirement attached.
• The match bonus element (up to €400) carries a 40x wagering requirement, calculated on the bonus amount. Example: a €200 crypto bonus requires €8,000 in eligible wagers before the bonus-derived winnings become withdrawable.
• The standard 15x win cap applies to bonus-derived winnings from the match element.
• Claiming the crypto welcome bonus does not prevent a player from also claiming the standard fiat welcome package, provided each is triggered by a separate qualifying deposit meeting the respective criteria.
• All other general bonus rules in section 1 apply, including eligible game restrictions and the deposit wagering requirement.

4. Friday Reload Bonus

4.1 Overview

Every Friday, eligible players may claim a 100% reload bonus up to €200 on a qualifying deposit. This bonus is wager-free on the match element and carries the standard 15x win cap.

4.2 Reload Bonus Conditions

• The reload bonus is available to registered players who have completed KYC verification.
• Players must have no active pending withdrawal at the time of claiming the Friday Reload Bonus.
• The minimum qualifying deposit to activate the reload bonus is the standard platform minimum of €10, unless a higher amount is specified in the current promotion.
• The match bonus element is non-withdrawable. Winnings generated from the reload bonus balance are withdrawable subject to the 15x win cap (maximum cashout of €3,000 on a full €200 bonus).
• The reload bonus carries 0x wagering on the bonus itself — consistent with HugoBet's wager-free match bonus structure.
• Free Spin winnings, where free spins are included in any iteration of the reload promotion, require one (1x) wager in line with the standard free spin win conditions.
• The reload bonus is valid for 14 days from award. Unclaimed or unexpired bonus funds after this period are forfeited.
• HugoBet reserves the right to alter the reload bonus amount, frequency or conditions at any time. The current offer is displayed on the promotions page at hugobetwin.com.

5. Sportsbook Welcome Offer

5.1 Overview

New players placing their first sportsbook bet at hugobetwin.com are eligible for a free bet matching their first losing stake, subject to the conditions below.

5.2 Sportsbook Offer Conditions

• The minimum qualifying first sportsbook bet is €10. The maximum free bet awarded is €100.
• The qualifying bet must be placed at minimum odds of 1.50.
• The free bet is awarded only if the qualifying first bet loses. Winning first bets do not trigger the free bet.
• The free bet is credited to the player's account following settlement of the qualifying bet.
• Free bet stakes are not included in any returns. Only winnings derived from the free bet stake are withdrawable.
• The free bet may be used on single bets, combo bets or system bets (minimum three selections) at odds of 1.50 or above, unless otherwise stated.
• The sportsbook free bet is separate from the casino welcome package and the crypto welcome bonus. Players may be eligible for all three, subject to meeting the respective qualifying criteria for each.
• Free bets are valid for 14 days from award. Unused free bets after this period are forfeited.
• Standard sportsbook terms and conditions apply alongside this Bonus Policy.

6. Loyalty Programme and Bonus Shop

6.1 How the Programme Works

• One euro wagered from a player's real-money balance earns one (1) loyalty point. Points accumulated from bonus balance wagering do not count towards loyalty points.
• Points accumulate to advance players through 50 loyalty levels, each unlocking a level prize and a weekly cashback rate.
• Points do not expire while the player's account remains active. HugoBet reserves the right to modify the points structure, level thresholds or associated rewards with prior notice.

6.2 Level Structure and Cashback Rates

6.3 Level Prizes

• Upon reaching a new level, a prize is automatically awarded. Free Spins are awarded for Levels 1–10; cash prizes are awarded from Level 11 onwards.
• Level prizes (both Free Spins and cash prizes) carry no wagering requirement and no maximum cashout.
• Level prizes are valid for 14 days from the date of award. Unclaimed or unused prizes after this period are forfeited.

6.4 Weekly Cashback

• Weekly cashback is calculated on a player's net losses (deposits minus withdrawals minus bonuses) over the period Monday 00:00 CET to Sunday 23:59 CET.
• Cashback is paid every Monday at 04:00 AM CET.
• To qualify for weekly cashback, a player's account balance must be below €1 at the time of payout, and at least one deposit must have been made during the qualifying week.
• Cashback carries a 1x wagering requirement — the cashback amount must be wagered once on eligible games before it can be withdrawn.
• The weekly cashback payout is capped at €2,000 per week. The minimum cashback payout is €1.
• Cashback funds are valid for 14 days from award. Unused cashback after this period is forfeited.

6.5 Bonus Shop

• Loyalty points may be redeemed in the HugoBet Bonus Shop for Free Spins, bonus money, real cash or merchandise.
• The Bonus Shop may be accessed up to 10 times per day per eligible player.
• Specific redemption values and available items are displayed in the Bonus Shop on hugobetwin.com and are subject to change.
• Real cash redeemed via the Bonus Shop is credited directly to the player's real-money balance and is not subject to additional wagering requirements unless otherwise specified at the point of redemption.

7. Free Spins — General Terms

• Free Spins awarded as part of any promotion at hugobetwin.com are subject to the specific wagering requirement stated in the relevant promotion. Where no wagering is stated, winnings are yours to withdraw without condition.
• Unless otherwise stated, Free Spin winnings are credited as bonus funds and must meet any applicable wagering requirement before withdrawal.
• The standard win cap of 15x the bonus amount applies to Free Spin winnings unless a specific promotion states otherwise.
• Free Spins are played at a fixed stake per spin as determined by HugoBet and specified in the relevant promotion. Players cannot adjust the stake value of awarded Free Spins.
• Free Spins are valid only on the designated game specified in the promotion. Unused Free Spins expire after 14 days unless otherwise stated.
• Free Spins awarded via the Bonus Shop or as level prizes are subject to the specific terms displayed at the point of redemption or award.

8. Withdrawal Requirements and Bonus Interaction

• Before any withdrawal can be processed, a player must have wagered the full value of their deposit at least once (1x), regardless of any bonus claimed. This is in addition to any bonus-specific wagering requirement.
• Initiating a withdrawal request while a bonus is active will result in the forfeiture of that bonus and any associated winnings, unless the applicable bonus wagering requirement has already been met in full.
• The minimum withdrawal at hugobetwin.com is €20. The maximum monthly withdrawal ceiling is €50,000. VIP players at qualifying loyalty tiers may be eligible for exceptions to the standard monthly ceiling.
• All withdrawal requests are subject to KYC verification. Players must provide government-issued photo identification, proof of address, and — where required by the applicable amount — source of funds documentation before a withdrawal is approved.
• Withdrawals are processed via the same payment method used for the qualifying deposit wherever possible.
• HugoBet does not charge withdrawal fees; however, your payment provider or cryptocurrency network may apply its own fees, which are outside HugoBet's control.

9. Responsible Gambling and Bonus Opt-Out

• HugoBet is committed to responsible gambling. Bonuses are designed as optional enhancements to gameplay, not as mechanisms to encourage irresponsible wagering.
• Players may opt out of receiving bonuses at any time by contacting HugoBet's support team via 24/7 live chat or email at hugobetwin.com. Once opted out, the player will not receive bonus offers until they choose to reinstate eligibility.
• Players who have set deposit limits, loss limits or cooling-off periods through HugoBet's responsible gambling tools will have those limits respected regardless of any active bonus or promotion.
• If you feel your gambling is becoming a problem, we encourage you to make use of HugoBet's responsible gambling features, including deposit limits, session limits, self-exclusion and links to independent support organisations available on hugobetwin.com.
• Self-excluded players are not eligible to claim any bonus or promotion. Any bonus funds credited to a self-excluded account in error will be voided, and any winnings generated from such funds will be forfeited.

10. Fraudulent Activity and Abuse

• HugoBet monitors all bonus activity for signs of abuse, including but not limited to: the use of multiple accounts to claim the same promotion, collusion, arbitrage betting, use of automated software, and exploitation of errors or loopholes in bonus terms.
• Where fraudulent or abusive activity is identified, HugoBet reserves the right to void bonuses, cancel withdrawals, suspend accounts and report activity to the relevant authorities.
• Any winnings generated through identified bonus abuse will be forfeited without compensation.
• Players found to have provided false or misleading information during registration or KYC verification will have their bonuses and associated winnings voided.

11. Amendments and Governing Terms

• HugoBet reserves the right to amend, suspend or discontinue any bonus, promotion or element of the loyalty programme at any time. Where possible, reasonable notice will be given via the promotions page or direct communication to affected players.
• In the event of any inconsistency between this Bonus Policy and HugoBet's general Terms and Conditions, the general Terms and Conditions shall prevail.
• This Bonus Policy is governed by and construed in accordance with the laws applicable under HugoBet's Curaçao gaming licence (OGL/2024/1191/0663), operated by HNA Gaming B.V.
• If you have any questions about this Bonus Policy, please contact the HugoBet support team via 24/7 live chat or email at hugobetwin.com. Support is available in English, German, Spanish, French and Portuguese.