This Cookie Policy explains how HugoBet (operated by HNA Gaming B.V. at hugobetwin.com) collects, uses, stores, and manages cookies and similar tracking technologies when you visit or use our platform. By continuing to browse hugobetwin.com, you acknowledge that you have read and understood this policy. If you have any questions, our support team is available 24/7 via Live Chat or email.
HugoBet is operated by HNA Gaming B.V., licensed and regulated under the Curaçao Gaming Licence OGL/2024/1191/0663. Our platform is accessible at hugobetwin.com and has been live since 2020. References to "HugoBet", "we", "us", or "our" throughout this policy refer to HNA Gaming B.V. and the hugobetwin.com platform. References to "you" or "your" refer to any individual visiting or using our website.
Cookies are small text files that are placed on your device — computer, smartphone, or tablet — when you visit a website. They are widely used across the internet to make websites work efficiently, to remember your preferences, and to provide information to the website operator. Cookies cannot run programmes or deliver viruses to your device; they are simply data files stored locally by your browser.
In addition to cookies, we may use related technologies such as web beacons, pixel tags, local storage objects, and session identifiers. For simplicity, this policy refers to all such technologies collectively as "cookies" unless a distinction is necessary.
We use cookies for a range of purposes that are essential to running a secure, functional, and enjoyable online casino. These purposes include:
We categorise the cookies used on hugobetwin.com as follows:
These cookies are essential for the website to function. Without them, services you have requested — such as logging in, accessing your account balance, claiming a bonus, or placing a sports bet — cannot be provided. Because they are strictly necessary, they do not require your consent and cannot be disabled through our cookie preference centre, although you may block them via your browser settings (which will likely impair site functionality significantly).
| Purpose | Examples | Duration |
|---|---|---|
| User authentication and session management | Session token, login state cookie | Session (deleted when browser closes) |
| Security and fraud prevention | CSRF protection token, device fingerprint identifier | Session to 12 months |
| Load balancing and server routing | Server affinity cookie | Session |
| Responsible gaming controls | Self-exclusion status, deposit limit flag | Persistent — duration of restriction |
| Regulatory compliance and KYC status | Verification status flag | Persistent |
| Cookie consent record | Consent preference identifier | 12 months |
Functional cookies allow us to remember choices you make and personalise your experience on hugobetwin.com. These are not essential to the site's core operation but significantly improve usability. They require your consent.
| Purpose | Examples | Duration |
|---|---|---|
| Language preference (English, German, Spanish, French, Portuguese) | lang_pref cookie | 12 months |
| Preferred currency or deposit method memory | currency_pref, payment_last_used | 6 months |
| Loyalty programme level display and Bonus Shop state | loyalty_tier, bonus_shop_session | Session to 30 days |
| Live chat widget personalisation | Chat provider session cookie | Session to 12 months |
| Game lobby filter preferences ("Hot", "Popular") | lobby_filter_pref | 30 days |
| Sportsbook bet-slip and in-play market state | betslip_state | Session |
These cookies collect information about how visitors use hugobetwin.com — which pages are visited most often, how long players spend in particular game categories, which payment methods are selected most frequently, and where errors occur. The data collected is aggregated and anonymised; it does not identify you personally. We use this information to continually improve our platform. These cookies require your consent.
| Purpose | Examples | Duration |
|---|---|---|
| Website traffic and page-view analytics | Analytics platform identifiers (e.g., Google Analytics _ga, _gid) | Up to 24 months |
| Game lobby usage and provider performance | Internal analytics identifiers | Up to 12 months |
| Payment funnel analysis (deposit and withdrawal flows) | Internal conversion tracking | Up to 6 months |
| Error and crash reporting | Error tracking session ID | Session to 30 days |
| A/B testing of platform features | Split-test variant cookie | Up to 30 days |
Marketing cookies are used to deliver promotional content that is relevant to your interests, both on hugobetwin.com and across other websites. They may also be used to limit how often you see a particular promotion and to measure the effectiveness of our marketing campaigns — including those relating to our welcome package, Friday Reload Bonus, crypto bonus, and loyalty programme. These cookies require your consent and may be set by HugoBet or by trusted third-party advertising partners.
| Purpose | Examples | Duration |
|---|---|---|
| Affiliate and referral tracking | Affiliate click ID, referral source cookie | 30–90 days |
| Retargeting and remarketing | Third-party retargeting pixel (e.g., Meta Pixel, Google Ads) | Up to 90 days |
| Bonus and promotional campaign attribution | Promo_source, campaign_id | 30 days |
| Frequency capping (limiting repeated ad exposure) | Ad frequency cookie | Session to 30 days |
First-party cookies are set directly by hugobetwin.com and are only readable by us. They are used primarily for the essential, functional, and analytics purposes described above.
Third-party cookies are set by external organisations whose services are embedded within hugobetwin.com. These include but may not be limited to:
We do not control the cookies set by third parties, and their use is governed by the respective privacy and cookie policies of those organisations. We encourage you to review those policies directly if you have concerns.
Session cookies are temporary and are automatically deleted from your device when you close your browser. They exist only for the duration of your visit to hugobetwin.com and are used primarily to maintain your logged-in state and game session.
Persistent cookies remain on your device for a set period (ranging from 30 days to 24 months depending on purpose) or until you delete them manually. They allow us to recognise you on return visits and remember your preferences without requiring you to re-enter them each time.
The specific duration of each cookie we use is indicated in the tables in Section 4 above. Where a duration is described as "up to" a given period, the cookie may expire earlier depending on activity.
When you first visit hugobetwin.com, you will be presented with a cookie consent banner that allows you to accept or decline each category of non-essential cookie. Strictly necessary cookies are always active and cannot be declined without severely impacting your ability to use the site.
You may update your cookie preferences at any time by clicking the "Cookie Settings" link located in the footer of hugobetwin.com. Your updated preferences will take effect immediately and will be stored for up to 12 months before we ask you to confirm them again.
Please note that withdrawing your consent to certain cookie categories may affect the availability or performance of some features, including:
Most browsers allow you to control cookies through their settings independently of our preference centre. Common options include blocking all cookies, blocking only third-party cookies, deleting existing cookies, and receiving a notification before a cookie is placed. The method for managing cookies varies by browser; please consult your browser's help documentation for specific instructions.
Below are links to cookie management guidance for the most widely used browsers:
On mobile devices, cookie controls are typically available within the browser app's settings or through your device's privacy settings. HugoBet is fully browser-responsive on both iOS and Android; the same cookie categories apply regardless of which device you use to access hugobetwin.com.
Important: Blocking strictly necessary cookies through your browser may prevent you from logging in, accessing your account, using responsible gaming tools, or completing deposits and withdrawals. We cannot be held responsible for degraded functionality resulting from browser-level cookie blocking.
HugoBet takes responsible gaming seriously. Certain cookies on hugobetwin.com exist specifically to support player protection measures. These include cookies that:
Because these cookies are directly linked to regulatory obligations under our Curaçao licence (OGL/2024/1191/0663) and to the safety of our players, they are classified as strictly necessary and cannot be disabled via the cookie preference centre.
A number of the cookies we operate relate directly to the accurate administration of our promotional offers. These include tracking which deposits have been made, which bonuses have been claimed, the current stage of a welcome package claim across all three qualifying deposits, free spin allocations (including those awarded on Book of Dead, Le Bandit, and Fire in the Hole 3), loyalty tier status, Bonus Shop redemption counts (up to 10 per day), cashback eligibility windows (Monday 04:00 AM CET weekly cycle), and Friday Reload Bonus eligibility. Without these cookies functioning correctly, bonus attribution and wagering-requirement monitoring — including our 15x maximum cashout tracking and the 1x wagering requirement on free spin winnings — cannot operate reliably. These functions fall within the strictly necessary category.
Some browsers allow you to transmit a "Do Not Track" (DNT) signal to websites you visit. There is currently no universally agreed standard for how websites should respond to DNT signals. At present, hugobetwin.com does not alter its data collection practices in response to DNT signals. You can manage your cookie preferences explicitly through our cookie preference centre or your browser settings as described in Sections 7 and 8 above.
We may update this Cookie Policy from time to time to reflect changes in the technologies we use, the services we offer, or applicable legal requirements. When we make material changes, we will update the "Last Updated" date at the bottom of this page and, where appropriate, notify you via a banner on hugobetwin.com or by email to the address registered on your account. We encourage you to review this policy periodically to stay informed about how we use cookies. Continued use of hugobetwin.com following the publication of any revised Cookie Policy constitutes your acknowledgement of the updated terms.
If you have any questions, concerns, or requests relating to this Cookie Policy or the way HugoBet handles cookies and similar technologies, please do not hesitate to get in touch. Our support team is available around the clock in English, German, Spanish, French, and Portuguese.
Last Updated: 2025
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