This Privacy Policy explains how HugoBet, operated by HNA Gaming B.V. at hugobetwin.com, collects, uses, stores, shares, and protects your personal data. By registering an account or using any part of the platform, you acknowledge that you have read and understood this Policy. HugoBet is committed to handling your information responsibly and in accordance with applicable data-protection law.
HugoBet is a trading name operated by HNA Gaming B.V. ("we", "us", "our"). The platform is accessible at hugobetwin.com and has been in operation since 2020. HNA Gaming B.V. is the data controller responsible for the personal information you provide through this website.
HugoBet holds a Curaçao gaming licence under reference OGL/2024/1191/0663. Queries relating to this Privacy Policy may be directed to our support team via 24/7 live chat or by email, the details for which are set out in Section 14 below.
This Policy applies to all personal data collected through hugobetwin.com, including data gathered during registration, deposits, withdrawals, gameplay, loyalty-programme participation, bonus claims, sportsbook activity, and any correspondence with our support team. It applies to all users regardless of whether they access the site via desktop browser, iOS, or Android.
This Policy does not apply to third-party websites that may be linked from our platform. We encourage you to review the privacy policies of any third-party services you access independently.
We collect and process several categories of personal data, depending on how you interact with hugobetwin.com.
Before processing your first withdrawal, and at other points where our licence obligations or internal risk procedures require it, we collect:
We do not store full card numbers on our servers. Financial data is handled by our licensed payment processors in accordance with applicable payment-security standards.
We process your personal data only where we have a lawful basis for doing so. The primary purposes and corresponding legal bases are set out below.
| Purpose | Legal Basis |
|---|---|
| Creating and managing your account | Performance of contract |
| Processing deposits and withdrawals | Performance of contract |
| Verifying your identity and age (KYC) | Legal obligation; performance of contract |
| Administering welcome bonuses, free spins, reload bonuses, and the loyalty programme | Performance of contract |
| Complying with AML, counter-terrorism financing, and sanctions obligations | Legal obligation |
| Detecting and preventing fraud, collusion, and bonus abuse | Legitimate interests; legal obligation |
| Responsible-gambling monitoring, intervention, and self-exclusion enforcement | Legal obligation; legitimate interests |
| Providing 24/7 customer support in English, German, Spanish, French, and Portuguese | Performance of contract |
| Sending transactional communications (account notices, withdrawal confirmations, KYC requests) | Performance of contract |
| Sending marketing communications about bonuses, promotions, and new features | Consent (where required); legitimate interests |
| Improving platform performance, game lobby, and user experience | Legitimate interests |
| Maintaining audit trails and records as required by our Curaçao licence | Legal obligation |
| Resolving disputes and enforcing our Terms and Conditions | Legitimate interests; legal obligation |
As a licensed operator under Curaçao licence OGL/2024/1191/0663, HugoBet is required to verify the identity of its customers before processing withdrawals and at other risk-based trigger points. You will be asked to complete KYC verification before your first withdrawal is processed. This is not optional — unverified accounts cannot withdraw funds.
KYC documentation must be submitted through the secure upload facility in your account or as directed by our support team. Documents are reviewed by trained staff. In some cases, enhanced due-diligence checks will require source-of-funds evidence; the threshold at which this applies is determined by transaction volumes and internal risk assessments.
KYC data is stored securely for the duration of your account and for a minimum of five years following account closure, in line with standard AML record-keeping obligations. This data is not used for any purpose other than identity verification, fraud prevention, AML compliance, and regulatory reporting.
HugoBet takes responsible gambling seriously. Where you set deposit limits, request a cooling-off period, or apply for self-exclusion, we record and enforce those instructions. This data is treated with particular care and is used exclusively to protect your wellbeing — it will never be used for marketing purposes or shared with third parties for commercial purposes.
We may also use your gameplay data (session length, loss patterns, deposit frequency, and bonus-claiming behaviour) to identify potential signs of problem gambling and to intervene proactively. Where we reach out to you in this context, your response and any subsequent measures taken are recorded in your account file.
Self-exclusion records are maintained for a minimum of five years following the end of the exclusion period to prevent re-registration during a period of self-imposed restriction.
We do not sell your personal data. We share it only where necessary and only with parties who are contractually or legally obligated to protect it.
To process your deposits and withdrawals, we share the necessary financial and identity data with our payment service providers. These include processors handling Visa and Mastercard card payments, Gumball Pay for Apple Pay and Google Pay transactions, cryptocurrency payment gateways, and bank-transfer processors. Each provider operates under its own privacy and security standards.
When you play games supplied by our 27 studio partners — including Pragmatic Play, Evolution Gaming, Ezugi, Amusnet Interactive, Hacksaw Gaming, Nolimit City, Play'n GO, Big Time Gaming, NetEnt, Yggdrasil, Relax Gaming, Push Gaming, and others — certain session data (player ID, bet amounts, and game results) is transmitted to those providers to run the games and maintain game integrity. These providers are data processors acting on our instruction.
We may disclose your personal data to the Curaçao gaming authority, financial intelligence units, law-enforcement agencies, or other regulatory bodies where we are legally required or permitted to do so, including in connection with AML investigations, fraud prevention, or the exercise of legal claims.
We may use third-party identity verification platforms to assist with KYC checks and to screen against sanctions lists, politically exposed person (PEP) databases, and fraud registries. These providers process your data solely for the purpose of providing their verification services to us.
We may share your data with legal advisers, accountants, or auditors where necessary to obtain professional advice or to conduct internal or external audits, subject to obligations of professional confidentiality.
In the event that HNA Gaming B.V. undergoes a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity. You will be notified of any such change and of any material effect on how your data is processed.
HugoBet operates from Curaçao, and some of the third parties with whom we share data may be located in countries outside the European Economic Area or your country of residence. Where such transfers occur, we take steps to ensure that appropriate safeguards are in place — including standard contractual clauses, data-processing agreements, or transfers to jurisdictions that offer an equivalent level of protection — to protect your rights and freedoms.
We retain personal data for as long as is necessary to fulfil the purposes described in this Policy, and for as long as required by our legal obligations. As a general guide:
| Category of Data | Typical Retention Period |
|---|---|
| Account and registration data | Duration of account plus minimum 5 years after closure |
| KYC and identity-verification documents | Minimum 5 years after account closure |
| Transaction and financial records | Minimum 5 years after the relevant transaction |
| Gameplay and betting records | Duration of account plus minimum 5 years after closure |
| Support communications | Minimum 3 years from the date of the communication |
| Responsible-gambling and self-exclusion records | Minimum 5 years after the end of the relevant period |
| Marketing consent records | Until consent is withdrawn plus 3 years |
| Technical and device data (logs) | Up to 12 months from collection |
Where retention beyond these periods is required for ongoing legal proceedings, regulatory investigations, or the exercise of legal claims, we will retain the relevant data until those matters are resolved.
hugobetwin.com uses cookies and similar technologies to operate the platform, remember your preferences, analyse usage patterns, and, where you have given consent, deliver relevant promotional content.
You may adjust your cookie preferences at any time via the cookie-consent tool displayed when you first visit the site. You may also configure your browser to block or delete cookies, though doing so may affect site functionality. Please note that disabling essential cookies may prevent you from accessing your account or completing transactions.
With your consent, we may contact you by email or other electronic means about promotions available at hugobetwin.com — such as welcome package reminders, the Friday Reload Bonus, loyalty-programme updates, new game releases from our 27 providers, and sportsbook offers. You may withdraw your consent at any time by:
Withdrawing marketing consent does not affect the lawfulness of any processing carried out before withdrawal, and it does not prevent us from sending you transactional communications that are necessary for the operation of your account.
Depending on your jurisdiction, you may have some or all of the following rights in relation to your personal data:
To exercise any of these rights, please contact us using the details in Section 14. We will respond within a reasonable timeframe and in any event within the period required by applicable law. We may need to verify your identity before processing your request. There is no charge for making a request, though we reserve the right to charge a reasonable administrative fee or decline manifestly unfounded or excessive requests.
HugoBet employs industry-standard technical and organisational measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include:
Whilst we take all reasonable steps to protect your data, no internet transmission or electronic storage system is entirely secure. You play a role in keeping your account safe: use a strong, unique password for hugobetwin.com and do not share your login credentials with anyone. If you believe your account has been compromised, contact our support team immediately.
If you have any questions about this Privacy Policy, wish to exercise your data-protection rights, or want to raise a concern about how we handle your personal data, please contact us through any of the following channels:
We will acknowledge your query promptly and aim to resolve it as quickly as possible. If you are not satisfied with our response, you may have the right to lodge a complaint with the relevant data-protection authority in your jurisdiction.
We may update this Privacy Policy from time to time to reflect changes in our practices, the services we offer, or applicable legal requirements. When we make material changes, we will notify you by displaying a prominent notice on hugobetwin.com or by contacting you directly. The date at the top of this page will always reflect when the Policy was last revised. We encourage you to review this Policy periodically. Continued use of hugobetwin.com following the posting of any changes constitutes your acceptance of those changes.
This Privacy Policy is governed by the laws of Curaçao, consistent with HugoBet's operating licence (OGL/2024/1191/0663) issued by the Curaçao gaming authority. Nothing in this clause limits any statutory rights you may have under the laws of your country of residence.
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