This Payment Policy explains how deposits, withdrawals, verification and related financial matters are handled at HugoBet, operated at hugobetwin.com by HNA Gaming B.V. under Curaçao licence OGL/2024/1191/0663. Please read this page carefully before transacting on the platform. By making a deposit or requesting a withdrawal, you confirm that you have read and accepted the terms set out below.

1. Operator Details

HugoBet (hugobetwin.com) is owned and operated by HNA Gaming B.V., licensed and regulated under Curaçao licence number OGL/2024/1191/0663. All financial transactions on the platform are processed under this licence framework. If you have any questions regarding a payment, please contact our support team via 24/7 Live Chat or email before initiating a chargeback or dispute with your payment provider.

2. Accepted Payment Methods

HugoBet supports the following deposit and withdrawal methods. All methods listed are subject to availability in your jurisdiction and to our verification requirements.

2.1 Deposits

HugoBet does not charge deposit fees. However, your payment provider or card issuer may apply their own charges — for example, foreign transaction fees or digital-wallet service fees — and these are outside our control and not reimbursable by us.

2.2 Withdrawals

HugoBet does not charge withdrawal fees. Blockchain network fees associated with cryptocurrency withdrawals may vary and are subject to prevailing network conditions; where applicable, these may be deducted from the transferred amount. We are not responsible for fees levied by receiving banks or wallets.

3. Supported Currencies

HugoBet supports fiat currency transactions denominated in euros (€). Cryptocurrency is also fully supported as a funding method, and crypto deposits and withdrawals are processed at the prevailing exchange rate at the time of the transaction. Currency conversion fees, if any, are determined by your payment provider and are not controlled by HugoBet. All account balances, bonus values and withdrawal limits referenced in this policy are expressed in euros unless otherwise stated.

4. Deposit Conditions

• The minimum deposit across all methods (except bank transfer) is €10. The minimum bank transfer deposit is €20.
• Deposits must be made from a payment account or wallet that is registered in your own name. Third-party deposits are strictly prohibited.
• Most deposits are credited to your HugoBet account instantly. Bank transfers may take longer depending on your financial institution.
• HugoBet reserves the right to carry out additional security checks on any deposit before crediting funds to your account.
• Deposits made solely for the purpose of exploiting a bonus offer, without genuine intent to engage in gameplay, may result in the reversal of bonuses and, in serious cases, account suspension.
• If a deposit does not appear in your account within a reasonable time, please contact our support team with your transaction reference before initiating any dispute with your payment provider.

5. Withdrawal Conditions

5.1 General Withdrawal Rules

• The minimum withdrawal amount across all methods is €20.
• The maximum withdrawal limit is €50,000 per calendar month. VIP players at higher loyalty tiers may qualify for exceptions to this standard monthly ceiling, subject to individual agreement.
• Withdrawals will be processed to the same payment method used for the most recent qualifying deposit, in line with standard anti-money-laundering practice.
• HugoBet does not accept withdrawal requests to payment methods not previously used to fund your account, unless an alternative is approved following a review by our payments team.
• Cryptocurrency withdrawals are processed at the exchange rate applicable at the time the request is executed.
• Processing times vary by method and may be affected by verification requirements, volume of requests, and the operating hours of third-party payment processors. HugoBet will endeavour to process approved withdrawal requests as promptly as possible.

5.2 Deposit Wagering Requirement Before Withdrawal

Before a withdrawal can be approved, you are required to wager 100% of your deposited amount through eligible games. For example, if you deposit €100, you must place €100 in bets from your real-money balance before a withdrawal request will be processed. This requirement applies to each deposit made to your account and is separate from any bonus wagering conditions. Eligible games for this purpose are determined by HugoBet and are subject to change; please refer to the general Terms and Conditions for a full list of excluded game types.

5.3 Bonus-Related Withdrawal Restrictions

The following withdrawal rules apply specifically when a bonus is active or has been claimed:

• Welcome Package (fiat): Match bonus funds are non-withdrawable. However, winnings generated with the matched bonus balance may be withdrawn up to a maximum of 15 times the bonus amount (e.g., up to €4,500 on a €300 bonus). The match bonus itself carries 0x wagering. Free Spin winnings require a single 1x wager before withdrawal.
• Crypto Welcome Bonus: The 100% match bonus up to €400 on a qualifying crypto deposit carries 40x wagering before withdrawal of winnings. The 100 Free Spins awarded with this offer are completely wager-free.
• Friday Reload Bonus: The 100% match bonus up to €200 is wager-free, with a maximum cashout of 15x the bonus amount. You must not have a pending withdrawal at the time of claiming this offer.
• Loyalty Cashback: Weekly cashback carries 1x wagering. The weekly cashback cap is €2,000 and the minimum payout threshold is €1.
• Loyalty Level Prizes: Free Spins awarded at Levels 1–10 and cash prizes from Level 11 upwards carry no wagering requirement and no maximum cashout cap. These prizes are valid for 14 days from the date they are credited.
• Bonus Shop Rewards: Items redeemed from the Bonus Shop (up to 10 times per day) are subject to the terms displayed at the point of redemption.
• No withdrawal may be requested while a bonus is active and its conditions remain unmet, unless you elect to forfeit the bonus. Forfeiting a bonus will result in the removal of all bonus funds and any associated winnings from your account.

6. Know Your Customer (KYC) Verification

6.1 When Verification Is Required

KYC verification is mandatory before your first withdrawal can be processed. HugoBet may also request verification at any other time, including upon registration, following a large deposit, or as part of an ongoing compliance review. Failure to complete verification to our satisfaction will result in withdrawal requests being placed on hold until the process is concluded.

6.2 Documents Required

As a minimum, you will be asked to provide the following:

• Proof of Identity: A valid, government-issued photo ID such as a passport, national identity card, or driving licence.
• Proof of Address: A recent utility bill, bank statement, or official correspondence (typically no more than three months old) showing your full name and residential address.
• Source of Funds: Depending on the size and frequency of your transactions, we may request documentary evidence of the origin of the funds used to play on HugoBet. This may include bank statements, payslips, or other financial documentation.

6.3 Verification Process

• Documents must be clear, unaltered, and in full colour where applicable. We cannot accept blurred, cropped, or partially obscured images.
• All documents submitted are processed in accordance with our Privacy Policy and applicable data protection obligations.
• HugoBet reserves the right to request additional documentation where we consider it necessary to comply with our regulatory obligations or to protect the integrity of the platform.
• Where verification cannot be completed to our satisfaction, HugoBet reserves the right to restrict, suspend, or close an account and to return deposited funds to their source, net of any charges incurred.

7. Security and Fraud Prevention

• Each player may hold only one account at hugobetwin.com. Duplicate accounts are prohibited and may result in the forfeiture of all funds and permanent account closure.
• All payment accounts used on HugoBet must be held in your own name. Payments received from, or sent to, third-party accounts will not be processed.
• HugoBet employs industry-standard encryption and security protocols to protect all financial data transmitted through the platform.
• We actively monitor all transactions for signs of fraud, money laundering, and other financial crimes. Suspicious activity will be reported to the relevant authorities in accordance with our obligations under applicable law.
• Chargebacks and payment disputes initiated without prior contact with our support team may result in the immediate suspension of your account pending investigation. We strongly encourage you to contact us before raising a dispute with your payment provider.
• HugoBet reserves the right to void winnings and reverse withdrawals where fraudulent activity, bonus abuse, or a breach of these terms is suspected or confirmed.

8. Cryptocurrency Payments

Cryptocurrency is fully supported at HugoBet as both a deposit and withdrawal method. The following additional conditions apply to crypto transactions:

• The minimum crypto deposit is €10 (equivalent), and the minimum crypto withdrawal is €20 (equivalent), both calculated at the prevailing exchange rate at the time of the transaction.
• The monthly withdrawal ceiling of €50,000 applies equally to crypto withdrawals.
• Crypto deposits are credited instantly once the required number of blockchain confirmations has been received. HugoBet is not responsible for delays caused by network congestion or low transaction fees set by the sender.
• Exchange rates are determined at the time the transaction is processed and may differ from rates displayed on third-party platforms. HugoBet is not responsible for fluctuations in cryptocurrency value between the time of deposit and the time of withdrawal.
• A separate crypto welcome bonus is available: 100% match up to €400 plus 100 wager-free Free Spins on a single qualifying crypto deposit of at least €50. The matched bonus carries 40x wagering on winnings. This offer may be claimed in addition to the standard fiat welcome package.
• Cryptocurrency wallets used for transactions must be held in your own name. Transactions to or from third-party or anonymous wallets will not be processed.

9. Transaction Limits Summary

10. Responsible Gambling and Payment Controls

HugoBet is committed to supporting responsible gambling. As part of this commitment, we offer financial management tools that allow you to take control of your spending on the platform. These include deposit limits, which can be set on a daily, weekly, or monthly basis, as well as the ability to request a temporary cooling-off period or self-exclusion. To activate any of these controls, please contact our support team via 24/7 Live Chat or email at hugobetwin.com.

If you believe your gambling is causing you harm, we encourage you to make use of these tools and to seek support from independent organisations such as GamCare, Gamblers Anonymous, or BeGambleAware. HugoBet will honour any responsible gambling restriction placed on an account and will not process withdrawals that conflict with an active self-exclusion.

11. Changes to This Policy

HugoBet reserves the right to amend this Payment Policy at any time. Material changes will be communicated to registered players via email or an on-site notification at hugobetwin.com. Continued use of the platform following notification of any changes constitutes your acceptance of the revised policy. We recommend reviewing this page periodically to ensure you are aware of the current terms.

12. Contact Us

If you have any questions or concerns about a deposit, withdrawal, or any matter covered by this Payment Policy, please contact our support team:

• Live Chat: Available 24/7 directly through hugobetwin.com
• Email: Available via the contact page at hugobetwin.com
• Languages supported: English, German, Spanish, French, and Portuguese

We aim to respond to all payment-related enquiries promptly. Where an issue cannot be resolved through our support team, you may refer your complaint to the relevant dispute resolution body under the terms of our Curaçao operating licence OGL/2024/1191/0663.